When you invest with www.madlyvape.com it becomes our sole responsibility to protect your investment each time. We will extend our helping hand in the following ways.
- If you have placed an order by mistake or have decided to change or cancel it, contact us immediately before the item gets shipped out from our warehouse. We will issue a Full refund immediately, back to your account.
- If the Order has already been shipped from our end, we request you to not open the package on receiving it, and you may return the same to us within 48 hours of receiving it, In this case the Bank Processing fees, service charges and shipping charges will be deducted from the Order Amount during Refund.
- In case you have received an order that is significantly different from what you have ordered or is “Dead on Arrival” (D.O.A) We will be happy to provide a replacement immediately, and will also cover return shipping charges if any. Client needs to send products back to us. We will check the product and replace it immediately
- Please note that Consumables like Atomizers and e-liquids cannot be Replaced or refunded once you have used the product. Atomizers are covered under D.O.A. policy.
- We have a 7days replacement policy(from delivery date )for products under warranty if there be any manufacturing defect. This excludes consumables and Atomizers. Please note Warranty Policy does cover any physical or Cosmetic Damage caused to a Device during the course of its usage.
It will be our continuous endeavor as always to make your every transaction memorable, we want you to be confident when you make a purchase at Madlyvape.